Frequently Asked Questions

How do I make an appointment?

To make an appointment please contact Guidestar via email: clinic@guidestar.au or by phone: (03) 9994 3345 and speak to our Receptionist.

Do I need a referral from a GP?

A GP referral and Mental Healthcare Plan will entitle you to Medicare rebates for up to 10 sessions per calendar year. Any GP can complete a Mental Healthcare Plan for you and refer you directly to Guidestar. However, you don’t need to have a Mental Healthcare Plan or referral to see a therapist, you only need these to receive Medicare rebates.

What will happen in the first session?

Guidestar is committed to best practice in psychology and therapy. As such, your first session will consist of a comprehensive assessment. Your therapist will explore with you the difficulties and issues that have led you to seek support, as well as ask questions about mental health history, family and psychosocial background, and help you to establish clear goals for how you will work together.

How long are sessions with a psychologist?

At Guidestar, sessions are approximately 50 minutes long.

If family therapy or play therapy are required the first session may be for 1.5 hours, then 50 minutes thereafter.

Are the sessions confidential?

All information that you disclose in your session with a psychologist is confidential. There are two exceptions to this. The first exception is if you are at risk of harm to yourself or someone else and the second exception is in relation to court orders. If either of these situations become relevant your psychologist will discuss this with you.

Do you offer telehealth sessions?

Yes. Online appointments work in exactly the same way as a face to face appointment, but we deliver therapy via the internet. This can help if you have a busy schedule and can’t make regular appointments in-person, or if you don’t live near our Coburg clinic.

Payments & Rebates

Payment is made at the end of each session. As long as your bank account is set up with Medicare then our Receptionist will be able to process any applicable rebate at the end of each session.


Most private healthcare cover policies that are inclusive of allied health extras will provide some rebate for sessions. Please check with your private healthcare fund for your entitlement prior to attending your session.

What is your cancellation/reschedule policy?

If you need to reschedule or cancel your appointment less than 24 hours prior to the appointment time you will incur 100% of the session fee. Medicare rebates are not available for cancellations.

Where are you located?

Quartermasters Building, 5/19 Pentridge Boulevard, Coburg (Next door to the Boot Factory Café). Guidestar is a five minute walk from the corner of Pentridge Boulevard and Sydney Road and a 10 minute walk from Coburg train station.

See MAP.

Is there parking available?

There is two hour curb-side parking outside the clinic on Pentridge Boulevard.

There is parking underneath the Pentridge Precinct Shopping Centre accessed via Whatmore Drive. The first 3 hours are free.

See MAP.

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