
Crisis Services & Links
Crisis Services
Lifeline – www.lifeline.org.au
Suicide Line – www.suicideline.org.au
Kids Line – www.kidshelp.com.au
Mens Line – www.mensline.org.au
Women’s Domestic Violence – www.wdvcs.org.au
Sexual Assault Crisis Line – phone: 1800 806 292 (24 hours a day, 7 days a week)
1800 RESPECT 1800 737 732 (24 hours, 7 days)
Centre Against Sexual Assault – www.casa.org.aus
Depression and stress helpline emergency contacts
If you are feeling unwell and need urgent help, contact the following emergency services:
Ambulance – 000
Police – 000
Psychiatric Triage – North West Mental Health Region – 1300 874 243
Lifeline – 13 11 14
Suicide Line – 1300 651 251
Anxiety and depression services
The Australian Depression Institute – www.adi.net.au
Beyond Blue – www.beyondblue.org.au
Anxiety Disorders Association of Victoria – www.adavic.org.au
Anxiety Recovery Centre Victoria – www.arcvic.org.au/
Mental health services
Sane Australia – www.sane.org
Orygen Youth Health – www.oyh.org.au
Gender & Sexual Diversity Resources
QLife
An after-hours, peer-to-peer support service run by volunteers in the LGBTIQ+ community. QLife is not a crisis support service. Peer supporters cannot provide counselling however they can provide referrals to LGBTIQ+ inclusive counselling services if needed. This service is run by Switchboard Victoria.
- phone: 1800 184 527 (3pm to midnight, every day)
- QLife webchat (3pm to midnight, every day)
- QLife website
Rainbow Door
A free specialist LGBTIQ+ helpline that supports individuals and families of all ages and identities with family violence, including intimate partner violence, elder abuse, sexual assault and relationship issues.
- phone: 1800 729 367 (10am to 6pm, every day)
- text: 0480 017 246
- email: support@rainbowdoor.org.au
- Rainbow Door website
Thorne Harbour Health
Family violence counselling and case management services to LGBTIQ+ communities and Family Violence Flexible Support Packages for those who are considering leaving or have recently left a violent relationship.
- phone: (03) 9865 6700 (9am to 5pm, Monday to Friday) and ask for the intake worker
- Thorne Harbour Health website
- referrals can also be made by emailing fvintake@thorneharbour.org
Another Closet Domestic & Family Violence and Lesbian, Gay, Bisexual, Transgender, Intersex and Queer People (LGBTIQ)
Service for young people
Reachout – www.au.reachout.com
Kids Line – www.kidshelp.com.au
Family violence response centre for women
Safe Steps
Family violence response centre for women (and women identifying) victims of family violence including crisis support, information and accommodation.
- phone: 1800 015 188 (24 hours a day, 7 days a week)
- email: safesteps@safesteps.org.au
- Safe Steps web chat support service (9am to midnight, Monday to Friday)
- Safe Steps website
Substance use support service
Australian Drug Foundation – www.adf.org.au